submission_1iay9s5

submission January 26, 2025 Score: 87 u/DakotaPagoda

John Jay Email screwed me over

John Jay Email screwed me over

I had been enrolled in a winter course that required two asynchronous exams to be completed and sent to the professor via email. (There isn’t any submission portal on Brightspace or Turnitin, just email communication.) Somehow, after I sent my final exam on the due date, I received a “delivery failure” email at 3:00 AM the next day.

As soon as I saw it, I forwarded the same email, hoping that the at least the forward could show that I tried to submit the exam before the deadline. This time, no error message returned. I thought I was good.

The next day, when I tried to check my John Jay email, I was forced to change my password. The password reset page took an entire afternoon to load. With other things going on at the time, I wasn’t able to wait around for the email to load, and so I didn’t check my email that day.

When I finally changed my password and logged onto my John Jay email the following day, I got an email from my professor stating that I didn’t submit the exam on time and that my grade would be marked as incomplete.

No words can describe my feeling right now. I did nothing wrong. I completed the exam on time and submitted it through my school email to the correct recipient. Now, because of some email malfunction, I’m facing the possibility of losing the credit for this course. (I paid nearly $2,000 for this course as an out-of-state, international student.)

What’s worse, other emails I’ve sent to my advisors—who have been very helpful with sharing resources and waiting to hear back from me—got returned a day later as well with “delivery failure.” I don’t even want to think about how this malfunction is making me look lazy or rude because they haven’t received responses.

Throughout the semester, I’ve consistently experienced issues accessing my email, loading email messages, and more.

John Jay, please fix your email system. I don’t think I deserve this.

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